Refund and Returns Policy

Last Updated: March 2026

At FoneDeals, we want you to love your purchase. But we also know that sometimes things don’t work out as expected. Whether you’ve changed your mind or encountered a technical issue, we’re here to make the returns process as smooth and hassle-free as possible.

1. Our Promise to You

Every device and accessory sold by FoneDeals comes with:

• 7-Day Change of Mind Returns – if you’re not completely happy
• 12-Month Warranty – on all new and refurbished devices (manufacturing defects)
• 6-Month Warranty – on refurbished devices in “Good” condition
• Dead on Arrival (DOA) Protection – if your device is faulty out of the box

2. Change of Mind Returns (7 Days)

If you simply change your mind about a purchase, you may return the item within 7 days of receiving it.

Conditions:

• Item must be in original, unused condition
• All original packaging, accessories, and seals must be intact
• Device must not show any signs of wear, scratches, or damage
• Proof of purchase (order number or receipt) is required

What you get:

• Refund to original payment method (within 5–7 business days)
• Or store credit (if preferred)

Note: Change of mind returns are subject to a 10% restocking fee to cover handling and inspection costs. This fee will be deducted from your refund.

3. Dead on Arrival (DOA) – Faulty Out of the Box

If your device is faulty or not functioning correctly within the first 7 days of delivery, we’ll replace it immediately.

Process:

• Contact us within 48 hours of discovering the fault
• We’ll arrange a free courier collection
• Once verified, we’ll ship a replacement within 1–2 business days
• If a replacement is not available, you’ll receive a full refund

4. Warranty Returns (12 Months / 6 Months)

All devices come with a warranty covering manufacturing defects (hardware failure, battery issues, screen faults not caused by damage).

Warranty covers:

• Hardware malfunctions (e.g., charging port failure, motherboard issues)
• Battery draining faster than normal (not due to normal wear)
• Speaker, microphone, or camera failure (unrelated to physical damage)

Warranty does NOT cover:

• Physical damage (cracked screens, water damage, drops, bent frame)
• Unauthorised repairs or tampering
• Lost or stolen devices
• Normal wear and tear (battery life degradation over time, cosmetic scratches)
• Software issues (factory reset usually resolves these)

Warranty Period:

• New devices: 12 months
• Refurbished “Very Good” / “Premium”: 12 months
• Refurbished “Good”: 6 months
• Accessories & chargers: 6 months

5. How to Initiate a Return

To start a return or warranty claim, follow these steps:

Option 1: Email Us

Send an email to info@fonedeals.co.za with:

• Order number
• Product name
• Clear description of the issue
• Photos or video (if applicable, especially for damage or faults)

Option 2: Call or WhatsApp

Call or WhatsApp us at +27 67 910 1244 during business hours (Monday–Friday, 9am–5pm).

6. Return Process

Once your return request is approved:

1. Pack the item securely – include all original accessories, packaging, and proof of purchase
2. We’ll arrange collection – for warranty or DOA claims, courier fees are covered by FoneDeals
3. Inspection – our team will inspect the item within 2–3 business days
4. Resolution – we’ll issue a replacement, repair, or refund based on the outcome

For change of mind returns: The customer is responsible for return shipping costs unless the item was incorrect or faulty.

7. Refunds

Refunds are processed within 5–7 business days after inspection and approval.

• Refunds are issued to the original payment method
• If you paid via Mobicred, the refund will reflect in your Mobicred account
• Store credit is available immediately upon request

8. Non-Returnable Items

The following items cannot be returned:

• Screen protectors (once opened)
• Earphones / headphones (due to hygiene reasons)
• Gift cards
• Items marked “Final Sale” or “Clearance” on product page

9. International Returns

FoneDeals currently ships only within South Africa. All returns must be initiated from a South African address.

10. Contact Us

If you have any questions about returns, warranties, or your specific situation, please reach out:

Email: info@fonedeals.co.za
Phone / WhatsApp: +27 67 910 1244
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM SAST

We’re here to help and will respond within 24 hours.

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FoneDeals – Your Trusted Tech Partner.
We stand behind what we sell. Always.